Who should I contact when...
Contacting the most appropriate place speeds up getting help:
REPORTING ABOUT DISTURBANCES
Call the police at 112 if needed in order to calm down an immediate situation
Always report misconduct to the building manager: https://nosteisannointi.fi/en/forms/report-disruption/
Reporting to the building manager is very important for reaching a long-term solution
The general principle is that our maintenance company takes care among other things of issues relating to heating, water, airflow and electricity systems of teh buildings, both in common areas and within apartments. They also take care of the yards and staircases. Here are a few examples of when you should contact them:
A water leak
Drain not working properly
Toilet leaks
A faucet leaks
The apartment is cold or airflow does not seem to work properly
Problems with electricity sockets
A light bulb in common areas or the yard is not working
No power in car engine heating power plug
Some device is not working in common areas
You forgot your key inside
Someone causing disturbances, illegal behavior etc
Common areas clearly unclean or some graffiti appeared etc.
Vahinkotapahtuma tai kosteusvaurioista
You notice something in general concerning in general or would like to make an improvement suggestion
When moving into and out of the building
Regarding car parking spot and sauna reservations
Owner: if a Pulse-key (digital black+green key) has been lost, or you need to order lock reconfiguration for your apartment
Owner: if you are planning on renovating your apartment
Contact APARTMENT OWNER
Most matters within apartments that do not relate to the structual integrity or essential technical systems of the building. This includes for example surface materials (such as floor paneling and paint finish), kitchen appliances and fixed furniture such as kitchen cupboards.
Questions relating to rent payments.
Rent contract cancellations.